VUNELLA REFUND POLICY

Our policy lasts 30 days from original purchase. If 30 days have gone by since your first purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please contact us within 30 days at 877-909-6590. 

WE ARE UNABLE TO ACCEPT RETURNS WITHOUT CONTACTING US FOR A RETURN ID AND A TRACKING # EMAILED TO US

Beauty Box Auto Replenish Returns
We stand by our product and offer a 30 day guarantee on your first order. Please contact us to set up a return if you are unhappy with your Beauty Box. After 30 days from original purchase, we do not allow returns. 


RETURNING YOUR PRODUCT
To return your product, you should mail it back to: 

Returns
PO Box 153201-1385
Tampa FL 33684

You will be responsible for paying for your own shipping costs for returning your item and a tracking number must be provided. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vunella.com or call us at 877-909-6590.